Toggle navigation
Home
About Us
About Us
Organizational model
Product
News
Hot News
News Company
Recruiment
Company news
CS-Solution provides customers a professional support
23-09-2017
Chia sẻ
In trang
To bring to customers the best service in support, CS-Solution has built a standard and professional process.
To bring to customers the best service in support, CS-Solution has built a standard and professional process as following steps:
1. Each customer are allocated an ID and password to login and send request information.
2. Customers login to the system and send requests or questions to CS-Solution support team.
3. All requests are marked with a code (request code) and are reported in the system
4. All the work not done yet will be notified in pop-up every day; and at deadline support team will inform the customers about the status of their requirements.
5. After customer confirms that the work they request is done, the request code status is turned to “Close”.
6. Customer can attach file and image to describe their request.
7. All requests will be categorized and sent to support team who is responsible for that solution.
Moreover, if customer needs direct support for the issues raising when they work on the system, customer can:
- Call directly to support team
- Send messages through skype to support team
Supporting customers whenever they need is our first and priority duty in service. It is also a fundamental of our company’s development.
If you have any feedback about our support service, please contact to us via email info@onesvn.com
Other news:
27-05-2020
CS-Solution .JSC turned to 15 years old in May 27, 2020
14-08-2017
CS-Solution has upgraded oneS Property Management System
01-08-2017
CS-Solution has update SmartCard Management System in Vinpearl Land
Category
Hot news
Company news
Head Office in Hanoi
(84) 24 3976 6435
sales@onesvn.com
www.onesvn.com
5th Floor, 209 Trung Kinh Str., Cau Giay Dist., Hanoi City, Vietnam
Representative Office in Ho Chi Minh
(84) 79 968 2277
hcm@onesvn.com
www.onesvn.com
216/3/23 Nguyen Van Huong str., Thao Dien Ward, 2 Dist, Ho Chi Minh City, Viet Nam
Representative Office in Phnom Penh
+855 70 789 585
kanharo@nex-infiniti.com
WWW.nex-infiniti.com
Phnom Penh international university, Level 11, Building 36, St.169, Veal vong, 7 Makara, Phnom Penh 12253, Cambodia
Copyright © 2017 CS-Solution and Technology Joint Stock Company